Online payments for utilities and tax collections decrease the number of payments that must be entered manually, freeing staff to better serve customers. A link on your website forwards your customers to a secure site that allows them to pay by credit/debit card or e-check. QS/1 also provides an automated 800 number to securely collect payments from customers.
QS/1 sends more than 3 million pieces of mail each year, including utility and delinquent bills and tax notices for real estate, vehicles, personal property and boats. QS/1 utilizes high-speed printers to produce and send large quantities of mail. The process is more cost-effective than purchasing high-quality printers to print your mail in-house.
From natural disasters to computer hackers, there has never been a more important time to back up your data. Recovery services include equipment replacement, data reloading, system configuration and testing. Agencies are given access to their data via the cloud while their server is repaired, eliminating the frustrating downtime that can accompany server issues. These services allow agencies to continue to provide superior service to customers while repairs take place.
QS/1 Governmental Solutions provides the best technology and hardware services. We work closely with you to determine if there are any additional hardware and networking needs that QS/1’s IT Services may provide. QS/1’s staff can assist with your IT needs from email server maintenance to virus removal.
QS/1 enables municipalities, counties and utilities to receive payments online or by phone. Customers can view, print or download 13 months of utility bills, eliminating the need for customers to call or come in to pick up copies of their bills. This frees up more time for customer service and other tasks.
For customers who don’t want the responsibility and expense of maintaining a server, QS/1’s IT professionals handle day-to-day server maintenance and updates. Data is located in dual locations, in two state-of-the-art data centers, ensuring access is always available.